Privacy Policy

1. Information We Collect

We collect only the information necessary to support your wellness journey and ensure safe care. This includes:

• Your name, age, and contact details
• Pregnancy status, delivery details, and recovery stage
• Medical history, medications, and lifestyle information
• Baby related details such as feeding, sleep, and care needs
• Wellness preferences, therapy selections, and dietary requirements
• Emergency contact details

In addition, we may collect limited non personal data such as:

• App or website usage data
• Device or system information

This helps us improve service experience and operations.

2. How We Use Your Information

We use the information collected to:

• Plan and deliver personalised women’s wellness programmes
• Ensure safety and suitability of therapies and care
• Coordinate between doctors, therapists, wellness team, and nursery staff
• Support baby care planning and scheduling
• Communicate with you regarding your stay and services
• Manage billing, documentation, and internal operations
• Improve our services, guest experience, and programme quality

3. Data Storage and Protection

Your information is securely stored within Mandara’s systems.

• Access is limited only to authorised staff involved in your care and operations
• We follow strict internal practices to prevent unauthorised access, misuse, or disclosure
• Sensitive postpartum and women’s wellness information is handled with high confidentiality

4. Sharing of Information

We do not sell, rent, or trade your personal information.

• Your information is not shared with external parties without your knowledge
• Information may be shared only if required by law or for essential safety reasons
• In case of medical referral, only necessary details may be shared with external providers

5. Cookies and Digital Tools

If you interact with Mandara through our website or app:

• Cookies or similar tools may be used to improve user experience
• Basic usage data may be collected to understand performance and improve services

By using our digital platforms, you consent to such usage.

6. Your Rights

You have the right to:

• Access the information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, where applicable
• Ask for clarification on how your data is being used

7. Data Retention

Your information is retained only for as long as necessary for:

• Your care and wellness planning
• Operational and documentation purposes
• Legal and safety requirements

After this, data is securely archived or disposed of as per internal policies.

8. Sensitive Information Commitment

Mandara recognises that women’s wellness, pregnancy, and postpartum recovery involve deeply personal information.

We are committed to maintaining your privacy, dignity, and confidentiality at every stage of your journey.

9. Changes to this Policy

Any updates to this Privacy Policy will be revised in this document and will apply during your stay.

We encourage you to review this periodically.